Q: What are your fulfillment policies?

A: We collect 50% of the total booking fare at confirmation, and the remaining amount 48 hours prior to check-in. We will refund 50% of the booking outside of 1 week of check-in, and 100% within 72 hours of confirmation.

Q: What type of payment methods do you accept?

A: We accept all major credit cards including Visa, Mastercard, AMEX and Discover.

Q: What types of properties do you offer for rent?

A: Island Head Rentals offers a variety of properties, including beachfront homes, cozy villas, and family-friendly rentals. Each property is designed to provide comfort and convenience for your perfect Hilton Head getaway.

Q: Are pets allowed in any of the rentals?

A: Some of our properties are pet-friendly. Please check the specific rental listing or contact us directly for more information on pet policies.

Q: How do I book a property?

A: Booking is easy! Browse our online gallery, select your desired property, and follow the simple booking process on our website. For assistance, feel free to call us directly.

Q: What amenities are included in the rentals?

A: Amenities vary by property but may include fully equipped kitchens, Wi-Fi, private pools, beachfront access, and more. Each property listing provides detailed information about included features.

Q: Is there a minimum stay requirement?

A: Minimum stay requirements depend on the property and time of year. Typically, stays range from 2–7 nights. Check individual listings for specific details.

Q: What is your cancellation policy?

A: Cancellation policies vary by property. Please refer to the terms and conditions provided during booking or contact us for specific policy details.

Q: Do you offer discounts or special rates?

A: Yes! We frequently offer seasonal discounts and promotions. Follow us on social media or sign up for our newsletter to stay updated on special offers.

Q: Are your rentals family-friendly?

A: Absolutely! Many of our properties cater to families, with features like bunk beds, spacious layouts, and kid-friendly amenities.

Q: How far in advance should I book?

A: We recommend booking as early as possible, especially for peak seasons, to secure your preferred dates and property.

Q: What activities are nearby?

A: Hilton Head Island offers a range of activities, including beach outings, golfing, biking, water sports, and local dining experiences. Our staff is happy to provide recommendations tailored to your interests.

Q: Is parking available at the rentals?

A: Yes, most of our rentals include on-site parking. Specific details can be found in each property listing.

Q: Who can I contact for additional questions or concerns?

A: Our team is here to help! Contact us directly via phone or email for personalized assistance.

These FAQs are designed to ensure a smooth and enjoyable experience for every guest. If you have further questions, don’t hesitate to reach out!